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Privacy Policy

Effective Date: May 30, 2025

Maple Automate ("we," "us," or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.mapleautomate.ca, and interact with our services.

As a Canadian sole proprietorship, we operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Website, or otherwise when you contact us.

The types of personal information we collect include:

  • Name: To address you properly and identify you.

  • Email Address: To communicate with you regarding your consultation request and, eventually, to send you our monthly newsletter if you opt-in.

2. How We Collect Your Information

We collect personal information primarily through:

  • Contact Forms: When you fill out a contact form on our website to book a consultation, you provide your name and email address directly to us.

We do not collect sensitive personal information (such as health data, financial data beyond basic payment processing, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation). We also do not knowingly collect personal information from children under the age of 13. Our website and services are not intended for children.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Book Consultations: To schedule and conduct consultations with potential clients.

  • To Communicate with You: To respond to your inquiries and provide you with information about our services.

  • To Send Newsletters (Future): If you opt-in, we will use your email address to send you our monthly newsletters, which will contain updates, insights, and information relevant to small businesses and automation. You will always have the option to unsubscribe from these newsletters.

4. Storage of Your Information

We store the personal information you provide in digital formats. This may include:

  • Google Sheets: For initial organization and tracking of consultation requests.

  • CRM (Customer Relationship Management) System like HubSpot: To manage client relationships, track interactions, and facilitate communication, including future newsletter distribution.

Please note that Google and HubSpot are third-party service providers, and while they may store data on servers located in the United States, they are obligated to protect your information and comply with their own privacy policies. We encourage you to review their respective privacy policies for more details on their data handling practices.

5. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties. We will not share your information with anyone outside of Maple Automate, except as necessary to store your information using the services mentioned above (Google, HubSpot) or as required by law.

6. Data Retention

We retain your personal information for as long as you remain a client of Maple Automate. If you do not become a client or if you cease to be a client, we will retain your information for a reasonable period to allow us to follow up on inquiries or for our legitimate business purposes, unless you request its deletion sooner.

7. Data Security

We are committed to protecting the security of your personal information. While we rely on the security measures provided by third-party services like Google and HubSpot for data storage (which typically include encryption and robust data protection policies), we also implement reasonable administrative, technical, and physical safeguards to protect the personal information we hold from loss, theft, and unauthorized access, disclosure, alteration, or destruction.

8. Your Privacy Rights

Under PIPEDA, you have the right to:

  • Access Your Information: Request access to the personal information we hold about you.

  • Correct Your Information: Request corrections to any inaccuracies in your personal information.

  • Withdraw Consent/Opt-Out: Withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. You can opt-out of future newsletters by following the unsubscribe link provided in the emails.

  • Request Deletion: Request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us at info@mapleautomate.com. We will respond to your request within a reasonable timeframe.

9. Cookies and Tracking Technologies (Wix Website)

Our website is built using Wix. Wix, as a website building platform, may use various cookies and tracking technologies to ensure the proper functioning of the website, analyze site traffic, and enhance user experience. These may include:

  • Essential/Strictly Necessary Cookies: Required for the website to function properly (e.g., security, network management).

  • Functional Cookies: Enable enhanced functionality and personalization (e.g., remembering your preferences).

  • Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).

Since these are integrated into the Wix platform, we recommend you review Wix's cookie policy and privacy practices for detailed information on the types of cookies they use and how they are managed. You can typically manage your cookie preferences through your web browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Maple Automate Email: info@mapleautomate.com

Website: www.mapleautomate.ca

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